Contact Us
Questions about a baby product, an existing order, shipping, payment, a return, or a refund? Our team is here to help.
Existing Orders
When contacting us about an order, include the order number and the email address used at checkout. This helps our team locate and review your purchase.
Problems With an Order
If an item arrives damaged, defective, incomplete, incorrect, or materially different from its description, contact us promptly. Please include:
- Your order number.
- A clear description of the issue.
- Relevant photographs of the product and packaging.
- A photograph of the shipping label, where relevant.
We will review the details and advise on an appropriate solution.
Before Returning an Item
Contact customer support before shipping merchandise back to us. Our registered business address is not automatically our return warehouse. After reviewing and approving a request, we will provide the correct instructions and return destination.
Response Time
Our team aims to respond within 24 hours. Matters requiring investigation with a carrier, payment provider, fulfillment partner, or return facility may take longer to resolve; we will provide updates where appropriate.