𝗧𝗲𝗿𝗺𝘀 𝗮𝗻𝗱 𝗖𝗼𝗻𝗱𝗶𝘁𝗶𝗼𝗻𝘀

Novyqel™ is operated by Shenzhen Rongbian Jiegou Network Technology Co., Ltd. By using novyqel.com or placing an order, you agree to these terms and the store policies applicable to your purchase.

To purchase independently, you must be at least 18 years old or the legal age for a binding purchase agreement where you live. A parent or legal guardian must be involved if you are under that age.

If you create an account, provide accurate information, protect your login credentials, and notify us promptly if you suspect unauthorized access.

We make reasonable efforts to present product descriptions, photographs, materials, dimensions, pricing, and availability accurately. Colors may vary with lighting and screen settings. Packaging and minor product details may change. Check the product listing and supplied instructions for age suitability, assembly, cleaning, and safe use.

Submitting an order is an offer to purchase. An automated confirmation acknowledges receipt of your request and does not necessarily mean the order has been finally accepted. We may cancel an order for unavailable inventory, a material pricing error, payment or fraud concerns, legal restrictions, or inability to fulfill it. If payment has been collected for a canceled order, the applicable amount will be refunded.

Prices are displayed in the currency shown on the website or at checkout. The final checkout page displays product prices, applicable shipping charges, taxes, discounts, and the order total before payment. By submitting payment details, you confirm that you are authorized to use that method. Available methods are shown at checkout.

Orders are normally processed within 2–4 business days after payment confirmation. Busy periods may take up to 5 business days. Standard carrier transit to supported U.S. destinations is generally estimated at 10–15 business days after dispatch. Delivery estimates are not guarantees and may change due to carrier or destination conditions.

Eligible products may be returned within 30 calendar days after confirmed delivery, subject to our Return & Refund Policy. Once a refund is approved, it is generally issued to the original payment method within 5–10 business days. Return shipping responsibilities depend on the reason for the return.

If an item arrives damaged, defective, incomplete, incorrect, or materially different from its description, contact us within 7 calendar days after delivery with your order number and relevant photographs. We will review an appropriate solution.

Contact us promptly to request a change or cancellation. We will make reasonable efforts to help before fulfillment begins. A request cannot always be completed once processing or dispatch has started. No cancellation fee is charged when an order is successfully canceled before fulfillment.

For order questions, email service@novyqel.com and include your order number. Customer service is available 8:00 AM – 10:00 PM Daily.