𝗣𝗿𝗶𝘃𝗮𝗰𝘆 𝗣𝗼𝗹𝗶𝗰𝘆

Novyqel™ is operated by Shenzhen Rongbian Jiegou Network Technology Co., Ltd. This policy applies when you visit our website, purchase products, subscribe to communications, or contact customer support.

Depending on how you use the store, information may include:

• Name, email address, telephone number, billing address, and shipping address.
• Order number, purchased products, shipment details, returns, and refunds.
• Account details if you choose to create an account.
• Messages and information you provide to customer support.
• Device, browser, IP address, cookie identifiers, and website interactions.
• Payment-related information handled by Shopify and applicable payment providers.

Information may come directly from you, automatically through website technologies, or from Shopify, payment providers, shipping carriers, fulfillment partners, and other providers involved in your transaction. Advertising or analytics partners may also provide information where those services are enabled and permitted.

We use information to process and deliver orders, send confirmations and tracking, provide support, handle returns and payment questions, protect the store from fraud, improve the website, send marketing where permitted, and meet applicable recordkeeping or legal obligations.

Our store and its providers may use cookies, pixels, and similar technologies for cart and checkout functions, preferences, analytics, security, and advertising where applicable. Browser settings and available privacy controls may let you restrict some cookies. Disabling essential cookies can affect store functions.

We may share information where reasonably necessary with Shopify, payment processors, shipping and fulfillment partners, customer-service providers, website-security and analytics services, and professional advisers. We may also disclose information when required by law or in connection with a business transfer. We do not rent personal information to third parties.

We retain information for as long as reasonably necessary for orders, support, accounting, security, dispute handling, and applicable legal requirements. We and our providers use measures intended to protect information, although no online system can guarantee absolute security.

Depending on your location and applicable law, you may have rights to request access, correction, deletion, or information about the use of your personal data. You may unsubscribe from marketing emails using their unsubscribe link. To make a privacy request, contact service@novyqel.com and describe your request; we may need to verify your identity.

Our products are for families, but the website is intended for adults making purchasing decisions. We do not knowingly ask children to submit personal information directly. If you believe a child has provided information, contact us so we can review the matter.

We may update this policy when our practices or services change. The current version will be posted on this page. For privacy questions, email service@novyqel.com. Customer service hours are 8:00 AM – 10:00 PM Daily.